We apologize that your favorite product is currently unavailable.To stay informed about its availability and upcoming shipment dates, we recommend subscribing to our newsletter or contacting us at hello@kkuso.com

Our fabrics are technically washable, but we discourage this approach as it involves a complicated disassembly process.Please visit our assmbly&care here for more information.

If your order has not been processed yet, we are happy to assist you in making changes.

If your order has not yet been processed, we can help you update it. In some instances, this may involve canceling your original order and placing a new one.

Feel free to reach out to us directly at hello@kkuso.com to determine if there is still an opportunity to modify your order before processing.

Once an order has been placed and processed for dispatch, we regret that cancellation or alterations are not possible.

During busy or promotional periods, our primary focus is on swiftly fulfilling orders, which may affect our ability to accommodate last-minute changes.

If the item(s) do not meet your expectations, we encourage you to consider exchanging them for a preferred style or returning them for a refund, in accordance with our returns policy.

Our beanbags are sometime shipped in separate packages, so it's possible they may arrive at different times. If you haven't received all your packages, we kindly request your patience for a few days.

We apologize for the inconvenience caused by the damaged order. Please reach out hello@kkuso.com, and we will swiftly arrange a replacement for the damaged part.

When your order is shipped, we send you an email containing a tracking number. If you did not receive this email, please email hello@kkuso.com

Orders are dispatched 2-3 business days of products in stock. We work with major shipping partners in USA to bring the best experience to you. Upon placing your order, you'll receive a confirmation email once it's received by our team. When your order is ready for shipment, you'll get an email notification containing tracking information. Shipping charges are non-refundable for returns. For additional information, please refer to our Shipping&Return page.

KKUSO HOME PTY LTD is from Australia, our office is based in Sydney.Our distribution center in California serves as the primary hub for all order shipments in USA. To further enhance the customer experience, we are currently expanding our warehouse network with additional facilities.

Products in stock are usually dispatched in the next 3 business days of purchase. Please note filled beanbags may have a longer dispatching time.

For FOAM FILLED BEAN BAG Chairs: We provide complimentary shipping in specified regions. Shipping fees may apply to other areas.

For BEAN FILLED BEAN BAG Chairs: Shipping fees apply and will be calculated at checkout based on volume and location.

For additional information, please refer to our Shipping&Return page.

We value our customers and want you to have peace of mind when purchasing from us. If you're not happy for any reason, you may return eligible items within 30 days of delivery for a refund or exchange.

Conditions:
Eligible Items: Must be unused, in original packaging, and include proof of purchase (e.g., order number).
Non-Returnable: Perishable goods, personalized/custom items, and final sale products.

For additional information, please refer to our Shipping&Return page.

We accept Paypal, Credit Card (Visa, MasterCard, American Express, JCB ) .